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Explore the depths of your customer data to uncover critical CX events.

Critical events happen every second across every customer touchpoint. Can your business keep up?

 

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Turn Digital Interactions into Continuous Intelligence for Actionable Business Decisions

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Critical events happen every second across customer touchpoints. Can your business keep up?
CONTACT SALES TRY IT FOR FREE

Most large organizations with revenue of more than $1 billion have more than 50 CX metrics — some as many as 200 — all owned and managed by different people in different parts of the organization.

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Managing Millions of Customer Experiences Across Billions of Data Points Daily.

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Our customers stream more than 40 billion events through Scuba each day.

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Our customers run thousands of self-service queries through Scuba each day.

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Our customers experience millions in ROI by improving their CX

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Advantage Solutions
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Wine Shipping


Read customer case studies >

 

 

 

Why Scuba Analytics?

  • Private SaaS: Unified turnkey platform within your cloud without compromising privacy
  • No Code: Interactive digital exploration for CX-drivers without complex query languages
  • Flexible Architecture: Connect all digital event data without pre-defined data models or push critical data to your desired application
Why Scuba Analytics?

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Experience the Scuba Difference

Protect Your
Bottom Line
Decrease Time-to-Insights
Surface CX Friction Points
Unify and Democratize Data
Protect Your Bottom Line

Protect Your Bottom Line

 

  • Get real-time insights by streaming your event data into a continuous intelligence platform
  • Improve business outcomes by making data-driven decisions from within a single view
  • Reduce the need to export data to other tools for deeper analysis
Decrease Time-to-Insights

Decrease Time-To-Insights

 

  • Crunch billions of behavioral data points to analyze and act on user behavior in real-time
  • Easily run ad hoc analytics against time series event data in a matter of seconds versus weeks or months
  • Make data collaboration across teams more accessible with an easy to use UI
Surface CX issues

Surface CX Friction Points

  • Identify friction points along the customer journey
  • Decrease service tickets and improve NPS scores
  • Increase retention and reduce churn
  • Lengthen customer lifetime value
Unify and democratize data

Unify and Democratize Data

 

  • Capture the full customer experience across all channels with contextual data to deliver the best journeys
  • Enable data accessibility and collaboration across all teams of your organization unified interactive dashboards to eliminate silos
  • Make real-time decisions across user, product, performance, and activity metrics without data prepping or delays
Dive Deeper >

Resources

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See What Our Customers Are Saying

Scuba analytics allows us to make decisions at the speed of conversation. We used to have to either ignore our questions or wait days until we could extract and analyze the data. Now, with Scuba, anyone can find specific answers in seconds.

Vish Balasubramanian - Microsoft
Vish Balasubramanian
Engineering Manager, Microsoft

Scuba’s scale is impressive. It took only minutes to get answers to questions, opening new possibilities as to what we can do with analytics at interactive speeds. We look forward to continuing to work with the team.

Craig Miller - Bing - MS
Craig Miller
Group Engineering Manager, Bing Experiences

One of the reasons Bleacher Report has such a successful track record in terms of high engagement rates and low churn rates is because Scuba makes it possible for us to know so much about our users and their interactions with our content and app. We have a truly unparalleled degree of visibility and insight.

Ross Schwaber - BleacherReport
Ross Schwaber
Director of Product Management, Bleacher Report

Scuba analytics enables complex behavioral queries to be created on the fly with a simple user interface that allows quick synthesis of the data you are interested in—taking it from billions down to the granular insight, in seconds, not hours or days.

Robert Hardy - Edmunds
Rob Hardy
Director of Analytics Development, Edmunds

I could use Scuba, or hire an army of engineers to run and manage multiple systems/tools…

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Director of Data Engineering, Microsoft

CX Blog: From Our Team to Yours

Make better decisions with 360° of data-backed insights.

Explore what a true self-service customer experience analytics platform can do for your business.

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