Case Study
Learn How Asana Uses Scuba to Achieve Business And Compliance Outcomes
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Telecommunications Giant Logs 11.3M Fewer Support Calls, Boosts NPS & Saves Millions With Scuba.

Measure customer behavior and activity across all channels and interactions for holistic 360° customer intelligence. Bring all your disconnected data to life in real-time for fast, impactful decisions.

Modernize CX journey activation & decisions with fast data

Analyze customer intent within seconds to maximize experiences, revenue, and retention.

Your fast data needs fast insights. 

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Customer intelligence at scale

Orchestrate, analyze, and act on massive volumes of time-series data, by connecting raw customer support, digital, product, network, truck roll (and other data) directly from its source into Scuba’ customer intelligence platform.
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Proactive outreach for improved business outcomes

Proactive outreach is the gold standard for telecommunications companies. Reduce churn by getting ahead of friction points by correlating historic and real-time data for predictive decisioning across all touchpoints. 
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Enable customer feedback (NPS) analysis & correlation

Segment your data at a one-to-many, one-to-few, one-to-one view to identify patterns by cohorts or see what happened at an individual customer level, & how it impacts your overall NPS score.
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Cut down on inbound service calls

Identify and deploy strategic self-service tools for your customers for simplified onboarding and better customer experiences to increase customer lifetime value.

Telecom Resources

5 Ways Telecom Companies Can Improve NPS with Real-Time Analytics

While NPS itself is a relatively simple metric, understanding the why & how behind the score is anything but. Increasing customer satisfaction takes time, effort, & a methodical approach to measuring progress—and real-time analytics can help.

Actually Improve Customer Effort Score & Reduce Churn

Streamlining customer journeys to provide the best experience possible is key to increasing retention and loyalty. How will your brand stand out from the crowd in such a competitive market?

Tracking Customer Loyalty? Consider These Metrics

As the market grows more saturated, it's increasingly difficult for companies to classify & measure the extent of loyalty as customers have different reasons for sticking with a particular provider.

Make better decisions with 360° of data-backed insights.

Explore what a true self-service customer experience analytics platform can do for your business.