Solutions for Telecom Industry

Modernize CX journey activation & decisions with fast data

Analyze customer intent within seconds to maximize experiences, revenue, and retention.

Your fast data needs fast insights.

Customer intelligence at scale

Orchestrate, analyze, and act on massive volumes of time-series data, by connecting raw customer support, digital, product, network, truck roll (and other data) directly from its source into Scuba’ customer intelligence platform.

Proactive outreach for improved business outcomes

Proactive outreach is the gold standard for telecommunications companies. Reduce churn by getting ahead of friction points by correlating historic and real-time data for predictive decisioning across all touchpoints.

Enable customer feedback (NPS) analysis & correlation

Segment your data at a one-to-many, one-to-few, one-to-one view to identify patterns by cohorts or see what happened at an individual customer level, & how it impacts your overall NPS score.

Cut down on inbound service calls

Identify and deploy strategic self-service tools for your customers for simplified onboarding and better customer experiences to increase customer lifetime value.

“The day our NPS score turned positive we celebrated knowing we weren’t just doing something technically remarkable, we were truly transforming our service delivery. We couldn’t have done it without Scuba. Some tools let you get answers quickly, but they tell the wrong story by relying on incomplete or batched data. Scuba forces us to be thoughtful by removing all scalability limitations.”

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5 Ways Telecom Companies Can Improve NPS with Real-Time Analytics

While NPS itself is a relatively simple metric, understanding the why & how behind the score is anything but. Increasing customer satisfaction takes time, effort, & a methodical approach to measuring progress—and real-time analytics can help.

Actually Improve Customer Effort Score & Reduce Churn

Streamlining customer journeys to provide the best experience possible is key to increasing retention and loyalty. How will your brand stand out from the crowd in such a competitive market?

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Tracking Customer Loyalty? Consider These Metrics

As the market grows more saturated, it's increasingly difficult for companies to classify & measure the extent of loyalty as customers have different reasons for sticking with a particular provider.

Telecommunications Giant Logs 11.3M Fewer Support Calls, Boosts NPS & Saves Millions With Scuba.