Dark Social Guide
A Guide to Mastering & Understanding Dark Social Media
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Scuba’s Real-Time, No-Code CX Analytics for Service Teams


Scuba is a real-time, comprehensive, customer experience analytics platform that spans the entire data lifecycle—from storage to value-add insights.

Solutions - service teams

Find Meaningful Connections With Your Customers Through Data


Recognize patterns, predict behaviors, solve problems, and improve experiences for stronger customer relationships.

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Develop end-to-end support processes

Track tickets opened and closed, information about escalations, and improve internal processes that influence customer lifetime value.
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Centralize service data

Make it easy to synthesize data like renewal timelines, NPS scores, and performance information to get a 360-degree view of your customers, and enable your team to make proactive, data-informed CX decisions.
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Become truly real-time

Bring in tens of billions of rows of data per day, year over year retention, from any source, with no limit to size and scale, and rely less on batch processes and more on real-time information streaming.
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Stay informed

Easily measure and collaborate on KPIs most critical to customer success programs.
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Get alerted to anomalies

When critical measures like your NPS score or fluctuate beyond the typical threshold with real-time alerts via Slack or email.
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Stay connected

Get alerted via Slack or email when measures changes beyond a defined thresholds, like if engagement rates swell or minimize after a marketing campaign.
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  • Only 8% of consumers describe their experience as “superior,” yet 80% of companies believe their provided experience is superior.


    harvard-business-review

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See Scuba in Action

Comcast

Telecommunications giant logs 11.3M fewer support calls, boosts NPS, and saves millions with Scuba

One of the largest telecoms in the world set an ambitious goal – to dramatically improve their customer experience. They wanted a real time customer experience analytics solution to tackle changing consumer demands and growing competitive pressures.

What Our Customers Are Saying

Brian Kelly

The day our NPS score turned positive we celebrated knowing we weren’t just doing something technically remarkable, we were truly transforming our service delivery. We couldn’t have done it without Scuba. Some tools let you get answers quickly, but they tell the wrong story by relying on incomplete or batched data. Scuba forces us to be thoughtful by removing all scalability limitations.”

Brian Kelly
Director of Customer Experience Analytics, Comcast

CX Resources From Our Team

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Everything You Need to Know About Getting to Know Your Customers

To truly understand your users, don’t just listen to what they say. Turn off the sound and understand their actions. They’re interacting with your brand across various touchpoints without a sense of being observed, and their actions reliably reveal what they truly want, need, or don’t like.

What Your Customer’s Tweets Can Teach Your Brand About CX Strategy

To help you develop the customer experience strategy your brand deserves, learn how social media signals and continuous intelligence technology can turn the most common Twitter complaints into CX gold.

Customer Experience Survey Types - Which One Is Right For You?

The following 5 types of customer surveys are the go-to for analyzing and collecting customer data. The results will help you hone in on what customers need, map out your CX strategy and rapidly improve your customer experience overall.

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Talk to an Expert

Make better decisions with 360° of data-backed insights.

Explore what a true self-service customer experience analytics platform can do for your business.