Scuba is a real-time, comprehensive, customer experience analytics platform that spans the entire data lifecycle—from storage to value-add insights.
Recognize patterns, predict behaviors, solve problems, and improve experiences for stronger customer relationships.
One of the largest telecoms in the world set an ambitious goal – to dramatically improve their customer experience. They wanted a real time customer experience analytics solution to tackle changing consumer demands and growing competitive pressures.
The day our NPS score turned positive we celebrated knowing we weren’t just doing something technically remarkable, we were truly transforming our service delivery. We couldn’t have done it without Scuba. Some tools let you get answers quickly, but they tell the wrong story by relying on incomplete or batched data. Scuba forces us to be thoughtful by removing all scalability limitations.”
To truly understand your users, don’t just listen to what they say. Turn off the sound and understand their actions. They’re interacting with your brand across various touchpoints without a sense of being observed, and their actions reliably reveal what they truly want, need, or don’t like.
To help you develop the customer experience strategy your brand deserves, learn how social media signals and continuous intelligence technology can turn the most common Twitter complaints into CX gold.
The following 5 types of customer surveys are the go-to for analyzing and collecting customer data. The results will help you hone in on what customers need, map out your CX strategy and rapidly improve your customer experience overall.
Explore what a true self-service customer experience analytics platform can do for your business.