Scuba is a real-time, no-code platform, empowering CX teams to uncover behavioral insights across the entire customer data lifecycle—from engagement to retention.
Remove the guesswork about what your customers want, and double down on efforts that increase conversions and acquisitions.
Learn how Bleacher Report uses Scuba to rapidly gain insights into user behavior, increase conversion and engagement, build satisfaction, and redesign their web and mobile applications.
The day our NPS score turned positive we celebrated knowing we weren’t just doing something technically remarkable, we were truly transforming our service delivery. We couldn’t have done it without Scuba. Some tools let you get answers quickly, but they tell the wrong story by relying on incomplete or batched data. Scuba forces us to be thoughtful by removing all scalability limitations.”
To truly understand your users, don’t just listen to what they say. Turn off the sound and understand their actions. They’re interacting with your brand across various touchpoints without a sense of being observed, and their actions reliably reveal what they truly want, need, or don’t like.
Customers provide organizations with trillions of digital touchpoints and events to analyze and act upon. Leveraging these insights into actionable steps is a core pillar of successful customer experience.
Dive deeply into what customer journey analytics are, and how Scuba Analytics leverages event data to enable you to create cohorts, measure metrics, view sessions in real-time, and create immediate actions after viewing customer funnels.
Explore what a true self-service customer experience analytics platform can do for your business.