“The day our NPS score turned positive we celebrated knowing we weren’t just doing something technically remarkable, we were truly transforming our service delivery. We couldn’t have done it without Scuba.
Some tools let you get answers quickly, but they tell the wrong story by relying on incomplete or batched data. Scuba forces us to be thoughtful by removing all scalability limitations.”
Most BI tools are capable of tracking standard user events, but what if your brand needs to go deeper?
SaaS users have options for almost any type of software imaginable, and if you fail to deliver a top-tier CX, they’ll jump to a competitor that better meets their needs.
When it comes to insights, Tableau’s customer insight limitations stifle the “why,” but open the door for a symbiotic relationship with a real-time analytics solution like Scuba.
Explore what a true self-service customer experience analytics platform can do for your business.