Unify, gain full visibility into every customer data, and activate data from any source without draining resources from your IT or engineering team. Automatically send event data from marketing, sales and infrastructure tools in real-time to Scuba’s Customer Intelligence platform, and enable non-technical users to see every touchpoint a particular user was exposed to your business, for more context. More context means hyper-personalized and targeted messaging that drives value, and real-time insights when customers begin to express signs related to churn so you can stop it in its tracks and boost longer CLTV.
With Scuba you can deliver consistent and relevant customer experiences:
Attribution modeling | |
A/B test | |
Complex Cohort and segment analysis based on specific user behavior | |
Retention analysis | |
Predefined funnels | |
Cross-channel analysis | |
Predictive outcomes |
By looking at contextual data across all touchpoints of the customer journey, you can create more meaningful profiles of your prospects and customers in real-time. With 360° visibility into many, few, or an individual customer, you can uncover not just the “what” but also the “why” certain actions are taking place. The answers to your most complex data questions result in better optimized products for stronger engagement, increased conversions, and long-term customer loyalty.
Scuba Analytics helps you stitch together and normalize your data, to create real-time business value:
Sankey charts | |
Customer 360° flows | |
Timeline analytics | |
Customer sentiment | |
Retention analytics |
A deep understanding of how customers use your products, enables you to drive innovation and growth, rooted in data. If you can see these inputs in real-time, you’re ahead of the competition. Discover, understand, measure events across all of your data to quickly discover what drives engagement, conversations and loyalty. Look at engagement metrics like MAU, WAU, and DAU in real-time, run refined A/B tests without having to instrument data sources, plan cohorts, or export data to complex statistical analysis tools like SPSS, and visualize your findings across collaborative dashboards for in-the-room decisioning.
With Scuba you can create actionable insights rooted in data:
A/B test | |
Predictive analysis | |
Root cause analysis | |
Cohort analysis | |
Retention analysis |
As privacy regulations continue to develop, it’s critical to simplify data management and activation, while focusing on governance and compliance. Privacy-by-design platforms make it easy to handle sensitive data, even across global organizations.
Audit logging | |
GDPR purging | |
Compliance at ingest | |
Federating querying |
When critical events occur, you need to know in real-time. Automate reporting and alerts when changes in measures and thresholds occur, without having to load new data or monitor dashboards. Run investigations in real-time, to drill down on security issues, fraud concerns, or other triggering events the moment they happen.
With Scuba, reduce downtime and increase performance with real-time insights.
API Crashes | |
API Latency | |
End-to-end application latency | |
App load per period | |
Network Errors | |
Fraud detection |