Customer Intelligence Blog

What if your favorite streaming platform could scan your face to determine your sex, age, mood, and energy level, and ...

If you’re in the telecom industry, then you know all about its notoriously poor track record with customer experience. ...

Many of us remember when setting up a new workstation meant inserting CD after CD and watching progress bars crawl ...

Customer experience is king in telecom, and brands are taking more steps to prioritize their customers. Last year, a ...

Contact centers are critical to customer experience and retention in the telecom industry. A recent study found that ...

How many times have you opened Netflix or Amazon Prime Video and cringed at the suggestions in your feed? You’re faced ...