Customer Intelligence Blog

Scuba is a real-time, comprehensive, customer experience analytics platform that spans the entire data lifecycle—from storage to value-add insights.

Telecom Companies: How to Improve Your NPS Survey for Better Results

If you’re in the telecom industry, then you know all about its notoriously poor track record with customer experience. ...

Does your telecom business truly understand its customers?

Customer experience is king in telecom, and brands are taking more steps to prioritize their customers. Last year, a ...

Have you ever been so committed to a brand that you wouldn't dream of doing business elsewhere? That's the power of ...

Contact centers are critical to customer experience and retention in the telecom industry. A recent study found that ...

If you’ve ever visited a restaurant because your friends loved it or posted on Facebook asking for a good dentist, then ...

We'd love to connect.