Customer Intelligence Blog

Customer experience has overtaken price and product as the key brand differentiator, and organizations must evolve the ...

Every day, companies accumulate massive amounts of customer data from multiple sources. Data is constantly accumulating ...

By now, every company knows the value of customer experience. Forbes reports “84% of companies that work to improve ...

Imagine if you could jump right into the mind of your customer. You’d find a wealth of valuable information there--like ...

If you’ve seen or heard the term and you’re wondering “what is customer journey analytics” you’re not alone. Customer ...

The modern purchasing process spans multiple channels. In addition to traditional brick-and-mortar storefronts, ...