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Continuous Intelligence Blog

Scuba is a real-time, comprehensive, customer experience analytics platform that spans the entire data lifecycle—from storage to value-add insights.

5 CX Trends Any Organization Can Implement Now

Customer expectations are evolving constantly, so it shouldn’t surprise you to see brand customer experiences (CX) ...

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What Your Customer’s Tweets Can Teach Your Brand About CX Strategy

Brands know the value of a positive customer review. After all, 90% of people read reviews before visiting a business. ...

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3 Ways Health Insurers Can Use Data & Technology to Disrupt the Marketplace

The vast amount of data collected within the healthcare sector has the opportunity to positively affect insurers and ...

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How to Improve Customer Experience in 5 Steps

How can companies improve customer experience? This question is a top priority for many brands --for good reason. A ...

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Which Industries Suffer From Poor CX Management (and How to Change)?

Every company should strive to continually improve their customer experience, as customer expectations are continually ...

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Customer experience survey types - which one is right for you?

An excellent customer experience (CX) strategy can take your company from good to great, but if your plan needs some ...

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