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Customer Intelligence Blog

Scuba is a real-time, comprehensive, customer experience analytics platform that spans the entire data lifecycle—from storage to value-add insights.

8 Essential Customer Metrics to Help Your SaaS Brand Stand Out

Business is booming for SaaS companies. The market’s total value eclipsed $150 billion in 2021 and keeps growing each ...

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Telecom Companies: How to Improve Your NPS Survey for Better Results

If you’re in the telecom industry, then you know all about its notoriously poor track record with customer experience. ...

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How to Choose the Right Customer Feedback Platform

Does your telecom business truly understand its customers?

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7 Ways to Actually Improve Customer Effort Score

Customer experience is king in telecom, and brands are taking more steps to prioritize their customers. Last year, a ...

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