Customer Intelligence Blog

Contact centers are critical to customer experience and retention in the telecom industry. A recent study found that ...

How many times have you opened Netflix or Amazon Prime Video and cringed at the suggestions in your feed? You’re faced ...

If you’ve ever visited a restaurant because your friends loved it or posted on Facebook asking for a good dentist, then ...

The demise of third-party cookies is impacting advertising and marketing strategies for brands around the world. Apple ...

Business pivots can turn a struggling company into a thriving one. Whether changing the name and product completely or ...

Providing outstanding customer experience has never been more important than now. Consumers expect an easy and ...