Customer Intelligence Blog

How many times have you opened Netflix or Amazon Prime Video and cringed at the suggestions in your feed? You’re faced ...

Think of the customer journey as a story that describes your users: how they behave while they are on your website or ...

If you’ve ever visited a restaurant because your friends loved it or posted on Facebook asking for a good dentist, then ...

Imagine a user clicks through one of your banner ads, browses your website, and downloads your app. Hours later, they ...

The modern purchasing process spans multiple channels. In addition to traditional brick-and-mortar storefronts, ...

Customer expectations are evolving constantly, so it shouldn’t surprise you to see brand customer experiences (CX) ...