Customer Intelligence Blog

Just as oil re-invented the global economy in the 20th century, data is the most valuable resource of the 21st ...

Artificial intelligence (AI) and machine learning (ML) have rapidly evolved from novel concepts to necessary components ...

The importance of improving customer retention There are two ways you can grow revenue. You can find new customers, and ...

Sampling is important for any brand that wants to impactfully explore its vast amounts of data. Whether it's ...

Customer experience (CX) professionals and marketers are increasingly relying on the use of customer journey analytics ...

Customer experience has overtaken price and product as the key brand differentiator, and organizations must evolve the ...