Customer Intelligence Blog

Customer experience is king in telecom, and brands are taking more steps to prioritize their customers. Last year, a ...

Have you ever been so committed to a brand that you wouldn't dream of doing business elsewhere? That's the power of ...

Contact centers are critical to customer experience and retention in the telecom industry. A recent study found that ...

How many times have you opened Netflix or Amazon Prime Video and cringed at the suggestions in your feed? You’re faced ...

Remember wandering around a video store, looking at box after box, and trying to decide which movie to rent? Twenty ...

Think of the customer journey as a story that describes your users: how they behave while they are on your website or ...