Customer Intelligence Blog

Many of us remember when setting up a new workstation meant inserting CD after CD and watching progress bars crawl ...

“Why?”   A quintessential question we ask every day, in any context, at any time. And now more than ever, a question we ...

Customer experience is king in telecom, and brands are taking more steps to prioritize their customers. Last year, a ...

Have you ever been so committed to a brand that you wouldn't dream of doing business elsewhere? That's the power of ...

Contact centers are critical to customer experience and retention in the telecom industry. A recent study found that ...

How many times have you opened Netflix or Amazon Prime Video and cringed at the suggestions in your feed? You’re faced ...